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Default to Intentional
Our Approach to Comms
Effective communication first and foremost, is a process. A continuous one, that stars and ends with listening. Chasing Albert has developed the LUUP⁵ framework to map out the crucial stages of communication, and within each, covers a range of skills that will take every individual from incidental to intentional communicators.
Listening
When operating by default, we often speak first, dominate the airtime or talk over others. Without conscious check-ins, this can inadvertently come off as rude or dismissive.
Intentional means Respectful
When operating with intention, we tune in first. We actively listen, ask insightful questions, and demonstrate genuine intellectual curiosity from beginning to end.
Understanding
When operating by default, we communicate with little thought for where the audience is at. The focus is on our points rather than listener needs, leaving them confused or unimpressed.
Intentional means Connected.
When operating with intention, we speak with purpose. We seek to understand the audience and define our intent and desired outcome before saying a word.
Planning
When operating by default, we can become ‘loose cannons’, speaking many words without saying much at all. The conversation lacks the direction needed to progress the audience.
Intentional means Compelling.
When operating with intention, we structure our ideas, stories, and evidence to land every point with such clarity that the path forward is unmistakable and compelling.
Personality
When operating by default, we use vague 'corporate speak'. By failing to share a unique, personal perspective, we fail to build enough trust and credibility to truly influence an audience.
Intentional means Authentic.
Sharing unique insights and human evidence makes us relatable. This transparency builds the deep trust required to connect with and move our teams, the media, or the public.
Performance
When operating by default, our delivery can become flat and difficult to follow. Without active control over vocal and physical tools, we cause the audience to lose interest or tune out.
Intentional means Engaging.
We use our voice, movement and body to punctuate messages. We project the energy and authority needed to hold interest and land points with maximum impact.
Practice
When operating by default, we tend to ‘wing it,’. Without the foundation of practice, we are easily thrown off course by nerves or questions, resulting in a shaky event that undermines our authority.
Intentional means Credible.
We ensure our delivery feels natural and our message remains consistent. We are able to project with authority and prepared to handle curveballs.
Presence
When operating by default, we are at the mercy of our nervous system, often "shrinking" when the pressure mounts. It can cause us to freeze or lose composure, diminishing our impact.
Intentional means Confident.
By preparing our internal system, we project a steady, unshakable confidence that allows us to better handle high-pressure situations and make a greater impact.
Our Approach to EI
Emotional intelligence influences how people recognise emotions, manage reactions and communicate with others at work. Those everyday interactions shape trust, morale and team performance. When EI is strong, communication tends to be clear, respectful and constructive. When EI is low, communication can become reactive, unclear or avoidant. In EI Teams, participants use the Genos International model to strengthen emotional intelligence which in turn, improves culture, collaboration and results. Chasing Albert stars with the science backed, multi award winning Genos International EI assessment to determine the behaviours that are exceeding or falling short of expectation. These behaviours fall into six core EI competencies, that when demonstrated consistently, drive highly effective communication and results.
Emotional Self Awareness
People who are emotionally self-aware are conscious of the role their feelings can play in decision making, communication and performance, and are better equipped to manage this influence effectively.
Emotional Awareness of Others
Awareness of others is about perceiving, understanding and acknowledging the way others feel. It also helps us demonstrate empathy, anticipate responses or reactions, and adjust our communication accordingly.
Authenticity
Authenticity is about openly and effectively expressing specific feelings at work, such as happiness and frustration, providing feedback to colleagues about the way you feel, and sharing emotions at the right time and place.
Emotional Reasoning
Emotional reasoning is the process of combining your own and others’ feelings with facts and technical information in decision making, and communicating this effectively to others.
Emotional Self-Management
Self-Management is about managing one’s own mood and emotions, time and behaviour, and continuously improving oneself. Moods can be very infectious and can therefore be a powerful force in the workplace; productively or unproductively
Positive Influence
People who can positively influence others’ moods, feelings and emotions are empowering to work with and easily motivate those around them. This is achieved through problem solving, feedback, recognising and supporting others’ work.
What Changes
Participants build better habits, communicate clearly and have a greater impact.
How We Measure It
We use proven and global award winning assessments to identify strengths and growth areas.
How It Shows Up
EI is experienced through tone, timing, listening, empathy and composure.
Why It Matters
Emotions influence trust, morale, relationships and performance every day.
The result is emotional intelligence expressed through communication, how people listen, respond, lead and perform when it counts.
Why learn with Chasing Albert
Serious expertise
We combine deep communication expertise with emotional intelligence capability to help people speak, lead, collaborate and perform when it counts.
Backed by science
Our EI programs use the Genos International EI model and assessments to identify strengths, measure growth and create lasting behavioural change.
We take it personally
We work closely with clients to understand their goals, context and communication challenges. We genuinely care about the results.
We make it fun
Through improv-based exercises, practical scenarios and engaging delivery, learning with us is as enjoyable as it is effective.
Your own learning portal
Everything related to every participants learning journey in the one place, accessible from any device at any time.
When you work with us, each participant receives access to a personal portal to access workbooks, video recordings, coach feedback and more. Take notes throughout the session, list homework and come back to it whenever you need to.
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